Overview

This Privacy Policy explains how StepExcel Academy ("we", "our", "us") collects, uses, and shares information about students, visitors, and users of our website, courses, and related services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal data transparently and securely.

Note: Replace the placeholders below with your real contact details and business address.

Data We Collect

  • Account & contact data: name, email, phone number, billing address, and other registration information.
  • Academic information: course selections, progress, quiz scores and certificates.
  • Payment data: payment method metadata (we do not store full card details on our servers—payments handled by PCI-compliant providers).
  • Device & usage data: IP address, browser type, pages visited, IP-based location, and performance metrics.
  • User content: messages you provide, uploaded files (e.g., CV, assignments) and profile images.

How We Use Your Data

We primarily use data to:

  • Provide, operate, and improve the Services;
  • Communicate with you about your account, courses, and updates;
  • Process payments, refunds and invoices;
  • Personalize learning content and recommendations;
  • Prevent fraud and enforce our policies;
  • Comply with legal obligations and respond to legal requests.

Cookies & Tracking

We use cookies and similar technologies to make the Services work (essential cookies), remember preferences, and help deliver relevant content and analytics. You can control cookies through your browser settings; however, disabling some cookies may reduce functionality.

  • Essential cookies: site functionality (login, security).
  • Performance cookies: usage analytics (Google Analytics, etc.).
  • Marketing cookies: third-party advertising and retargeting (if used).

Sharing & Third Parties

We may share data with:

  • Payment processors (Stripe, PayPal or your gateway) to complete transactions;
  • Cloud providers, analytics providers and tools that assist in delivering the Service;
  • Legal or safety partners if required by law, or to protect our site, users, or rights;
  • Affiliates and third-party service providers under strict contracts and confidentiality.

We will never sell your personal data for advertising without your explicit consent.

Security

We use industry-standard security measures (encryption in transit, hardened servers, access controls) to protect personal data. While we take reasonable steps to protect your information, no system is completely secure—please follow security best practices, like using strong, unique passwords and enabling 2FA where available.

Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access your personal data and receive a copy;
  • Correct inaccurate information;
  • Request deletion of your data (subject to legal obligations);
  • Object to or limit certain processing; and
  • Request portability of your data.

To exercise these rights, contact us at the address below. We may ask for identity verification before responding.

Changes to This Policy

We may update the policy occasionally. The "Effective date" at the top shows when this version took effect. Material changes will be notified on the website or via email.

Contact

If you have privacy questions, requests, or concerns, contact:

StepExcel Academy
Email: info@stepexcel.com
Address: 4922 Dempster st Skokie IL 60077

Response time: We aim to respond within 5 business days.

Last Updated on : 03-11-2025